System Admin

Technical Engineer - System

Who we are:

Our true purpose is to do all we can to positively make a change to the people and communities around us.

Founded in 2018, RVU is a global group of online brands that work to empower consumers by helping them compare home services, insurance and other financial products.

Our unique set of brands means we have the best of both worlds. The excitement of a start-up and the strength of well established, trusted household names. And, with offices in London, Cardiff, Madrid, Paris, Mexico City and Gurgaon, we have the power to reach millions of consumers around the world, solving everyday complex problems through outstanding experiences. Our Gurgaon operation is base for 150+ technology professionals & growing rapidly. The state of art technology excellence center, RVU India is committed to digitally empowering a global network of comparison brands.

In recognition for the cultural & employee centric approach, RVU India has consecutively featured on the Great Places to Work (GPTW) list & ranked 9th in the 2021 edition of Great Mid-Size Workplaces. Not only this, we have been also featured as one of the Best Small & Medium Workplace in Asia for 2020. We are proud of our accomplishments.

Position Title: Technical Engineer- System

Shift Timings: UK Shift (12:00 PM - 9:00 PM IST)

Working Days: 5 Days a week

Organisational Context: Reporting to Manager

What makes you a good fit for this role:

• Two (2) or more years of experience in managing Azure/AWS

• Three (3) or more years of experience in managing Microsoft Windows/VMware

• Two (2) or more years in Enterprise environment to manage clients

Skills we are looking for:
  • Technical Engineer install and configure computer applications.

  • Work with developers to identify necessary application issue and troubleshooting.

  • Technical Engineer configure operating systems, engineers monitor and maintain computer networks.

  • Technicians resolve issues related to the network.

  • Technical Support Engineer prioritize and manage the workflow.

  • Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

  • Engineers design computer systems to meet the particular requirements of their organization or clients.

  • Technical Engineer should possess the ability to learn and work on changing and emerging technologies.

  • Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.

  • Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

  • To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

  • Engineers maintain procedural documents and reports.

  • Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

  • Technical Support Engineer provide accurate feedback to customers promptly.

  • Technical Engineer ensure proper logging of all issues.

  • Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

  • Technical Engineer prepare accurate reports promptly.

  • Technical Support Engineer document technical knowledge in the knowledge database.

  • Engineers also train people on how to use different types of systems.

  • Technical Engineer monitor daily performance of technical systems.

  • Technical Support Engineer help companies deploy new software or hardware systems.

  • Excellent Communication Skills

Key competencies:
  • Manage Azure/AWS IaaS and PaaS

  • Web Server (IIS, Ngnix, Apache etc.)

  • Windows Server Patching

  • Networking Knowledge (IP Address, DNS, Subnetting, Routing, VPN, LB, SSL Offloading etc.)

  • Windows (Windows Server 2012/2016/2019)

  • Experience in Migration/Upgradation of Server OS.

  • Experience in cloud migration would be add on

  • Azure AD and AD DS will be preferable.

  • PowerShell, Command Prompt, Azure CLI

  • SQL Server Configuration and Knowledge is preferable

  • Sound knowledge of System Security

Why join us:

We strive to create an inclusive environment where we're able to bring our best selves to work. We make sure we're great people to work with, our benefits are our way of helping you stay happy and healthy, both inside and outside of work by providing:

  • Competitive salary

  • Flexible work from home*

  • Mediclaim covering parent 

  • Life insurance benefit 

  • Gratuity scheme 

  • Medical consultations assistance for the entire family ** 

  • International travel opportunities 

  • Transport Facilities

  • Maternity and paternity leave 

  • Professional training programme 

  • Ministry of health

  • Ministry of fun

  • Free books and many more 

* When required & subject to prior approvals.

** Arranged through a leading digital platform.